Terms and Conditions

Effective Date: 05/20/2025

Welcome to Fix My Site. These Terms and Conditions govern your use of our website and services. By placing an order or accessing our services, you agree to be bound by these terms.

1. Company Information

Business Owner: Khaled Doulami
Address: Flat 17, 6 Violet Road, Bromley by Bow, London, E3 3QH
Contact: [email protected] | +44 7939 050557

2. Services

We provide one-time and subscription-based website repair services including but not limited to Quick Fixes, Elementor Troubleshooting, Malware Removal, and Speed Optimization. All services are provided digitally and remotely.

3. Payments

All prices are listed in GBP (£) and inclusive of applicable taxes unless stated. Payment is required upfront via our secure checkout.

4. Turnaround Time

We aim to complete services within 24 hours after receiving access and information. We notify you of any delays.

5. Refund Policy

Please refer to our Refund and Returns Policy.

6. User Obligations

You agree to provide accurate site information, cooperate during service delivery, and not use our services for unlawful activities.

7. Liability

We are not liable for downtime caused by hosting or third-party plugins, conflicts with user-installed code, or data loss. Please back up your site before service.

8. Changes to These Terms

We may update these terms. Changes will be posted here. Continued use of our services means acceptance of changes.

9. Governing Law

These terms are governed by the laws of England and Wales.

Privacy Policy

Effective Date: [Today’s Date]

We value your privacy. This policy explains how we collect, store, and use your data when interacting with Fix My Site.

1. What Information We Collect

We may collect your name, email, website credentials (temporarily), and payment details (via secure third-party gateways).

2. How We Use Your Information

We use your data to deliver services, respond to support, process payments, and improve our site. We do not sell or share data unless legally required.

3. Storage and Security

Your information is stored securely. Credentials are deleted after service completion.

4. Cookies

We use cookies for basic functionality and analytics. You can disable cookies in your browser.

5. Your Rights

Under UK GDPR, you may request to access, delete, or correct your data. Email us at [email protected] to do so.

6. Third-Party Services

We use services like Stripe/PayPal and Google Analytics. Each has its own privacy policy.

7. Contact

Questions?
Contact:
Khaled Doulami
[email protected]
Flat 17, 6 Violet Road, London E3 3QH