Effective Date: 05/20/2025
Thank you for choosing Fix My Site Now . We are committed to delivering fast and reliable website repair services. If you are not entirely satisfied with your purchase, we’re here to help.
🧾 1. Services Covered
This policy applies to the following one-time services:
🔧 Quick Fix
🎯 Elementor Fix-Up
🔒 Malware Cleanup
⚡ Speed Boost
🛠 Full Fix Bundle
It also applies to the Ongoing Care Plan (monthly service).
💸 2. Refund Eligibility
We offer a 100% refund if:
We are unable to deliver the promised service within the agreed 24-hour window.
You contact us within 3 days of purchase and the service was not started or completed.
❌ 3. Non-Refundable Cases
We do not offer refunds if:
The service was completed as described.
Your request falls outside of the refund window (3 days after purchase).
You failed to provide access or communication needed to deliver the service.
🔁 4. Ongoing Care Plan Cancellations
You can cancel your subscription at any time.
No partial refunds are offered for the month already billed.
📦 5. How to Request a Refund
To request a refund, please contact us at:
Khaled Doulami
Fix My Site
📍 Flat 17, 6 Violet Road, Bromley by Bow, London, E3 3QH
📞 +44 7939 050557
✉️ [email protected]
Please include your order number and a brief explanation of the issue.
⚖️ 6. Your Consumer Rights
This policy is in accordance with the UK Consumer Contracts Regulations and your statutory rights are not affected.