Who We Are
Our website address is: https://fixmysitenow.co.uk. Fix My Site is a digital service business operated by Khaled Doulami, based in London, UK. We provide remote website troubleshooting and repair services to individuals and businesses.
What Personal Data We Collect and Why
We collect personal data for the purpose of delivering services, customer support, invoicing, and for improving website performance. The types of data we collect include:
- Contact details (name, email, phone number)
- Website login credentials (for repair jobs only)
- Billing information (handled securely by Stripe or PayPal)
- IP address, browser user-agent (for spam and fraud prevention)
- Comments, support tickets, and communication history
Comments
When visitors leave comments on the site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized hash of your email address may be sent to the Gravatar service to check for a profile image. Gravatar’s privacy policy is here: https://automattic.com/privacy/.
Media
If you upload images, avoid embedding location (EXIF GPS) data. Visitors to the site can extract this data from uploaded images.
Cookies
We use cookies for:
- Session management and login tracking
- Saving form data (for your convenience)
- Analyzing site traffic with Google Analytics
If you leave a comment, you may opt-in to save your name and email in cookies. These last for one year.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. YouTube videos, images, articles). These behave as if you visited the other site directly and may track your interaction.
Who We Share Your Data With
We do not share your personal data with third parties, except:
- To payment processors (e.g. Stripe, PayPal)
- To analytics providers (e.g. Google)
- To anti-spam services (e.g. Akismet)
- When legally required by UK law
How Long We Retain Your Data
We retain data for as long as necessary to deliver our services and comply with legal obligations. You can request deletion at any time (unless data must be kept for legal reasons).
What Rights You Have Over Your Data
If you have an account, submitted comments, or ordered services, you may request an export of your data. You may also request deletion of all data we hold about you.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service. Login credentials shared for service access are deleted after completion.
How We Protect Your Data
We implement SSL encryption, password-protected systems, and two-factor authentication where possible. Website credentials are never stored after project delivery.
Contact Information
If you have questions or requests related to privacy, contact us at:
Khaled Doulami
Flat 17, 6 Violet Road
Bromley by Bow, London E3 3QH
📧 [email protected]
📞 +44 7939 050557